Better Hearing Rehabilitation Center

The quiet absence of a loved one’s laughter and the struggle to follow dinner table conversations are deeply isolating realities in the lives of those with hearing loss. At Better Hearing Rehabilitation Center in Durham, NC, these challenges are met with expert care and personalized solutions. It helps adult and geriatric patients connect with the world around them through world-class hearing loss and tinnitus treatments.

The center follows all the gold standards of audiology to the tee in its mission to provide clients with a reliable and satisfying experience. Every patient’s journey at Better Hearing starts with a thorough consultation and hearing test. During this step, comprehensive assessments are conducted to evaluate hearing thresholds, speech understanding in both quiet and noisy environments and auditory processing abilities. Unlike basic over-the-counter hearing aids, these in-depth evaluations guarantee that patients receive accurate diagnoses and customized recommendations based on their individual hearing profiles, lifestyles and budgets.

After the hearing aid is prescribed, a precise fit is ensured through real-ear measurements using the Verifit2 tool. This critical step fine-tunes the device based on the patient’s ear canal shape and hearing needs. Depending on the hearing loss type, a patient may also undergo a functional gain test to guarantee the right results from the hearing aid.

“But, even the best-performing solution will be unappealing to the customer if it’s out of their price range,” says Dr. Shaina Stapleton, owner and doctor of audiology at Better Hearing.
“We collaborate with all major health insurances and hearing aid brands to provide unbiased recommendations and fair pricing without unnecessary markups for our patients.''
Beyond initial fittings, Better Hearing provides continuous support, including hearing aid repairs. A dedicated patient care manager ensures patients receive the necessary follow-ups to adjust and optimize their hearing aids. The company offers designated walk-in hours, freeing clients from long waiting periods. Every client, regardless of the issue — even if it’s as simple as wax buildup in the device or a Bluetooth connectivity problem — receives the best possible level of care and support from Better Hearing.

Another example is the center’s willingness to work with all insurance providers, verifying and handling claims to ease the financial burden on patients. All its efforts are geared towards making high-quality hearing care more accessible.

A recent patient review highlights the impact of Better Hearing’s services.

As one patient shared, “I have become dependent on my hearing aids for many important facets of life. I am, in turn, dependent on my audiologist. Dr. Shaina Stapleton, along with her assistant, have been a Godsend. I appreciate her attention and patience immensely. She has made my life better.”

This is not an isolated case. Many patients have expressed their appreciation for the difference that Better Hearing’s hearing aids bring — such as great sound quality, high durability and long-term support. After all, the difference between a properly fitted hearing aid and a generic, over-the-counter one is like night and day.

This level of service and care has earned Better Hearing the prestigious “Best of Durham” award for four consecutive years. Yet, for Dr. Stapleton and her team, the real reward comes from seeing patients regain confidence, engage more actively with their loved ones and enjoy the sounds of life once more.