JULY - AUGUST 202519EUR PEEUR PEEva Ferlez, Head of Patient Safety and Effective Practice and Patient Safety Specialist, West London NHS TrustEva Ferlez's 15-year journey within the NHS weaves a rich tapestry of commitment to change. Navigating the NHS's intricate framework, she seamlessly transitioned between trusts, specializing in acute and integrated care, mental health services, and commissioning. Starting in a legal role, Eva supported clinical care processes, from coronial inquiries to clinical negligence cases. Her journey evolved into patient safety investigations, governance, and quality assurance. Her influence extends to developing robust incident systems that fortify patient safety. In her commissioning role, Eva orchestrated healthcare with a holistic view, meticulously monitoring performance and ensuring quality outcomes. As a patient safety specialist, in her current role Eva guides teams through complex investigations, and fostering safety and learning cultures across the organisation. MASTERING PATIENT SAFETY: NAVIGATING HEALTHCARE SYSTEM DYNAMICS n an interview with Healthcare Tech Outlook Europe magazine, Ferlez shares her insights on the challenges and emerging trends in the patient monitoring industry and the experience she has gathered in the domain.What challenges have you seen in achieving quality improvement and maintaining patient safety within healthcare systems? How do you approach overcoming these types of challenges?My expertise lies in clinical governance, overseeing clinical safety rather than direct care. This offers a unique perspective on patient safety.The NHS's current trajectory, outlined in the new patient safety framework, strongly emphasizes human factors and systemic learning to enhance patient safety. This approach, while present before, is now reinforced. This direction resonates with me and my colleagues dedicated to patient safety. Core learning consistently emphasizes human factors and system dynamics as pivotal to improvement.This learning doesn't rely on intricate knowledge of specific clinical areas, although these can be relevant in some cases, but centers on understanding how care providers operate in their working environments. Key themes encompass communication, patient engagement, collaboration, and teamwork. Challenges include working conditions, staffing, and complexities of effectively using the various electronic systems in use to manage patient records, particularly in high-pressure situations or when navigating complex interfaces with other NHS Trusts and agencies.Persistent issues have long been recognized, yet full comprehension and resolution remain challenging. The NHS grapples with intricate systems underlying healthcare operations. While these challenges are identified, effectively addressing them within the complex healthcare ecosystem is an ongoing endeavor.What are some of the emerging technologies that are influencing the landscape of patient safety and quality? As a leader in this space, how do you believe any certain technological trends would shape the future of patient safety and effective practice?In the technological realm, it's acknowledged that healthcare faces challenges integrating disparate IT systems. Assembled piece by piece, these systems often operate in silos, lacking cohesion. Bridging these gaps is complex, requiring more than a "band-aid" approach.CXO INSIGHTSIEva Ferlez
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